Refund & Cancellation Policy

• Try Padhify free before you pay. The free plan needs no card.
• 7-day refund window on your first paid subscription, only if you request a refund within 7 days of payment and have not used any of your credit quota during that billing period.
• Cancel any time. Cancelling stops future billing; you keep access until the period you paid for ends.
• Refunds are returned to your original payment method. How long they take to appear depends on your bank.
• Credits themselves are not separately refundable.

Every account starts on the free plan, which includes a daily allowance of AI credits and full access to the question banks. We would rather you tested the product properly than asked for a refund later, so there is no card required to start.

You can cancel at any time from your billing settings. Cancellation takes effect without needing to contact us.

Cancelling stops the next payment. Your plan stays active until the end of the billing period you have already paid for, and then drops back to the free plan. We do not pro-rate a refund for the remainder of a period you chose to cancel in, except in the circumstances in section 4.

7-day satisfaction window. If you are on your first paid subscription and it is not what you expected, you are eligible only if you email us within 7 days of payment and have not used any of your credit quota during that billing period. If both conditions are met, we will refund it in full, provided the account has not breached our Terms.

We will also refund:

• Duplicate or accidental charges, such as being billed twice or charged after you cancelled. Always refunded in full.
• Unauthorised payments, meaning a charge you did not make. Tell us immediately; we refund and secure the account.
• Extended outages. If Padhify is substantially unavailable for a prolonged period, we refund the affected portion of your subscription.
• A paid feature we withdraw mid-term. We refund the unused portion.
• Accounts we terminate without cause. We refund the unused portion of the current period.

Renewals. Subscriptions renew automatically and we email you a receipt. If a renewal was unexpected and you have not used any of your credit quota during that billing period, you must request a refund within 7 days of payment. We consider these case by case and may issue a full or partial refund at our discretion.

Mandatory consumer rights. The 7-day window above is our commercial policy and does not replace rights that cannot legally be limited. Consumers in the EEA or UK may have a statutory 14-day right to withdraw from an online service contract. If you ask for the service to begin during that period, the law may permit a proportionate charge for service already supplied. A right relating to digital content ends early only where the applicable requirements, including prior express consent and acknowledgement, have been met. Contact us using section 6 to exercise a statutory withdrawal right.

• Under the 7-day refund window, if the request is made more than 7 days after payment or any of your credit quota has been used during that billing period. Both the deadline and the unused-credit condition must be met.
• Because you did not achieve a particular exam result. Padhify never guarantees an outcome.
• Credits consumed on AI features that worked as intended. If a feature fails, contact us and we will put it right.
• Bonus or referral credits, which are promotional and have no cash value.
• Accounts terminated for breaking our Terms, for example by scraping or reselling content.

These are our normal practices, not a limit on your statutory rights. If the service was mis-described or defective, the Consumer Protection Act, 2019 still applies in India, and mandatory consumer protections in your country or region continue to apply.

Email support@padhify.com from the address on your account with:

• the payment date and amount;
• the payment ID from your receipt, if you have it; and
• a sentence on what went wrong.

We acknowledge refund requests promptly and decide as quickly as we can. Approved refunds are sent to the original payment method, and how long they take to appear depends on your bank. We do not refund to a different account or by any other route. That is a fraud-prevention rule, not an inconvenience we chose.

If you disagree with our decision, escalate to our Grievance Officer via the Contact page.

Payments are processed through our payment provider. Padhify never receives or stores your card number, CVV or UPI PIN. Prices are displayed in Indian Rupees or US Dollars according to location, unless checkout states otherwise. The checkout currency and total are the amount you authorise and are inclusive of applicable taxes unless stated otherwise. Your bank or card issuer may apply its own charges, which we cannot refund.

There is nothing to ship. Padhify is a digital service delivered instantly to your account, so no shipping or delivery policy applies.

support@padhify.com · 1800-200-9898 (Monday to Saturday, 9:00 AM to 8:00 PM IST)

Anquin LLP