Consumer Protection — Class 12 Business Studies PYQs

One of the responsibilities of an aware consumer is to buy only standardised goods as they provide quality assurance. Identify the quality certification mark to be seen by a consumer in the picture given below :
[Image of Electric Iron with a certification mark]
[Max Marks: 1 | Set: 66/1/1 | Set: 66/1/2 | Set: 66/1/3]

Abha had guests at home. She ordered vegetable, biryani from 'Biryani House'. The biryani came in a beautiful packaging and Abha opened it with lot of excitement. However, when she started serving biryani to the guests, she realised that it was non-vegetarian. She checked the package and noticed that there was no indication whether it was a vegetarian or non-vegetarian biryani. She contacted 'Biryani House' for the same. The manager at 'Biryani House' apologized and immediately sent a vegetarian biryani along with complimentary sweet dish.
Identify and explain the two consumer rights discussed in the above case.
[Max Marks: 4 | Set: 66/1/1 | Set: 66/1/2 | Set: 66/1/3]

As per the Consumer Protection Act, 2019 which of the following statement is correct ?
[Max Marks: 1 | Set: 66/1/3 | Set: 66/2/1 | Set: 66/2/2 | Set: 66/2/3]

Read the following statements : Assertion (A) and Reason (R). Choose the correct alternative from the options given below :
Assertion (A) : Many enlightened business firms have set up their own consumer service and grievance cells.
Reason (R) : The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or service.
(A) Both Assertion (A) and Reason (R) are true and Reason (R) is the correct explanation of Assertion (A).
(B) Both Assertion (A) and Reason (R) are true, but Reason (R) is not the correct explanation of Assertion (A).
(C) Assertion (A) is true, but Reason (R) is false.
(D) Assertion (A) is false, but Reason (R) is true.

Anuj, after a lot of research, paid ‘SS Developers’ an advance of ₹ 2 crore to build a lavish house for him. They promised to deliver the property within 18 months. At the end of 18 months, Anuj asked for the delivery of the property many times but the developer did not respond. Anuj realized that ‘SS Developers’ was not in a position to hand over the property to him. Anuj asked for a refund of the money with interest, which ‘SS Developers’ refused. Anuj approached the consumer court with his complaint.
(i) Which grievance redressal agency had Anuj approached ?
(ii) State any three reliefs Anuj is likely to get, if the consumer court is satisfied with the complaint.

Ashish wanted to purchase one LCD TV for his home. He decided to go to various stores selling electronic items to check the available varieties of different brands. One of his friends took him to a manufacturer selling LCD TV at almost half the price. The manufacturer described its various features and insisted that Ashish buys the LCD TV from him. Seeing the features, Ashish decided to buy the TV from him, even when the TV was not having any standardisation mark on it. When Ashish asked for the cash memo, the manufacturer discouraged him, saying that it will attract additional tax. He further told Ashish not to worry and promised that if there would be any problem with the TV, he would replace it immediately. The TV started malfunctioning within a month and Ashish asked for its replacement. The manufacturer refused to replace the LCD TV, telling him that the problem is due to mishandling of the TV. Ashish decided to file a complaint in the Consumer Court against the manufacturer.
(i) Identify and explain two consumer rights discussed in the above case.
(ii) State two consumer responsibilities that Ashish did not fulfil while buying the LCD TV.

Anuj, after a lot of research, paid 'SS Developers' an advance of Rs 2 crore to build a lavish house for him. They promised to deliver the property within 18 months. At the end of 18 months, Anuj asked for the delivery of the property many times but the developer did not respond. Anuj realized that 'SS Developers' was not in a position to hand over the property to him. Anuj asked for a refund of the money with interest, which 'SS Developers' refused. Anuj approached the consumer court with his complaint.
(i) Which grievance redressal agency had Anuj approached ?
(ii) State any three reliefs Anuj is likely to get, if the consumer court is satisfied with the complaint.