Directing — Class 12 Business Studies PYQs

Statement – I : Motivation is a complex process as individuals are heterogeneous in their expectations, perceptions and reactions.
Statement – II : Motivation can be either positive or negative.
Choose the correct option from the following :
[Max Marks: 1 | Set: 66/1/1 | Set: 66/1/2 | Set: 66/1/3]

Explain the following points of importance of 'Directing' function of Management.
[Max Marks: 4 | Set: 66/1/1 | Set: 66/1/2]

Explain the following non-financial incentives which motivate employees for higher performance :
(i) Employee participation
(ii) Organisational climate
[Max Marks: 4 | Set: 66/1/1]

Explain the following non-financial incentives which motivate employees for higher performance :
(i) Employee recognition programmes
(ii) Status
[Max Marks: 4 | Set: 66/1/2]

Ganesh Jain is the Marketing Manager at 'KL Foods Ltd'. He has a team of four employees working under him – Kavya, Ritesh, Pooja and Madhav. Kavya and Ritesh are temporary employees while Pooja and Madhav's job is permanent. All four of them have been working hard and consistently met all targets. Ganesh Jain wanted to reward them for their good performance. He understood that in all human beings, there exists a hierarchy of needs. So, he identified the need level of each of the employees to provide motivation to them.
Kavya and Ritesh were made permanent in the job with a good pension plan while Pooja and Madhav were given an autonomy status.
(i) Identify and state the need of employees recognized by Ganesh Jain in the above case.
(ii) State any two assumptions on which Maslow's Need Hierarchy Theory is based on.
[Max Marks: 4 | Set: 66/1/1 | Set: 66/1/2 | Set: 66/1/3]

Nimesh was working as a Production Manager in H.L. Ltd., an electrical wire manufacturing company. One of the vendors who was supplying copper to H.L. Ltd. wanted to close down his business within 15 days as he had to go abroad to live with his son. The vendor was selling all his stocks at 60% discount. Nimesh wrote a letter to the General Manager to seek approval for procurement of this material. But due to rigid rules and cumbersome procedures there was delay in getting sanction and order could not be placed.
The type of communication barrier that led to procedural delay was :
[Max Marks: 1 | Set: 66/1/3 | Set: 66/2/1 | Set: 66/2/2 | Set: 66/2/3]

Atul was working as an employee in a readymade garments factory. He was very sincere and dedicated and always completed his work in time. It pained him to see that his colleagues were reluctant to do the work even though they had the ability to do it.
Due to his good behaviour and willingness to work, he was promoted to the post of the supervisor of the same team in which he was a worker earlier. He understood very well that it was not always possible to get the best of work from employees merely by exercising formal authority. He had insights into the causes of behaviour of people. He knew how to get the work done by the workers in a desired manner to achieve the organizational objectives. Under his supervision even the workers who were reluctant to work started working efficiently and effectively.
From the following, identify the concept used by Atul, as a supervisor to get the work completed :
[Max Marks: 1 | Set: 66/1/3 | Set: 66/2/1 | Set: 66/2/2 | Set: 66/2/3]

Given below are two statements, Assertion
[Max Marks: 1 | Set: 66/1/3 | Set: 66/2/1 | Set: 66/2/2 | Set: 66/2/3]